What payments do you accept?

Worn accepts most major credit - and debit cards: VISA / Mastercard / Maestro / Discover/ American Express. All transactions are encrypted and 100 % secure. We also offer Paypal without having to enter your credit card details on the website. To register for a Paypal account, please visit paypal.com.

How do I get early access to new drops?

Sign up to our newsletter in our page footer (at the bottom)

How do I know which size is right for me?

You can find the exact measurements of each piece on the product page of every item, 'Details' category.

I did not receive my order confirmation.

As soon as your order is placed, an order confirmation is sent to the email address you entered in the checkout. If it is missing, please make sure you have provided the correct email address and check your email spam folder. If it is still missing, please contact us at info@wornvintage.se and we will assist you.

How much does shipping cost?

Read our shipping policies here.

Can I track the status of my order?

You will receive an email with a tracking number as soon as your package has been shipped from our warehouse.

From where do you ship and where to?

We ship worldwide from our warehouse in Stockholm, Sweden.

When will my order arrive?

For estimated delivery times and shipping information specific to your country please read our shipping information.

When will my order be sent?

Confirmed orders will be shipped on the following business day. An order confirmation will be sent to your email address. If you do not receive it or have entered an incorrect email address, please contact our customer service.

Are there any extra costs like customs fees or sale taxes?

Shipping price does not include local import taxes, which may apply to shipments destined for countries outside the European Union. These expenses are not the responsibility of the brand and must be borne by the recipient of the parcel. The customer assumes full responsibility for all postal charges, return shipment costs, customs fees, and handling charges in the event they decline to accept a parcel due to import duties or taxes.

How do I return my order?

Vintage: We do not accept returns or refunds. In order to ensure proper sizing, measurements will be provided in each item description and further measurements are available upon request. All sales are final. Worn Design: If you find yourself needing to make a return or exchange, we kindly ask you to do so within 14 days of receiving your order.

Do I have to pay for my return?

Return fee will be automatically deducted from your refund when the return is processed. Original shipping costs are not refunded. Read more about the return rates here.

Can I exchange my order?

Please email us at info@wornvintage.se to initiate the exchange process for your order.

What is the difference between Worn Design and Worn Vintage?

Worn Vintage is our curated collection of vintage and second-hand clothes. The collection consists primarily of preloved garments sourced in Stockholm. Worn Design features our own designs crafted from sustainable materials, including deadstock, recycled, or vintage fabrics.

Are the curated vintage clothes washed?

Yes, all curated vintage clothes are washed and cleaned before being listed. We also conduct quality checks as part of our routine and repair any obvious faults. However, please note that some flaws may still be visible and may not be possible to fix. Please read and review the product information before making a purchase.

Where is Worn Design produced?

Our own collections are handmade in India. The clothes have high quality standards and we work closely with our manufacturing partner in India to ensure that every jacket meets those standards. Worn is founded on the value of sustainability, all products made are done so in fair trade and ensuring the working conditions in our manufacturing partner facilities are law-abiding and follow the code of conduct.

How do I contact WORN customer service?

You can contact us by email to info@wornvintage.se for information about products, orders, returns, sizes, or any other inquiry regarding our online shop.

Is there a physical place where I can find Worn collections?

You are more than welcome to drop by our showroom in Stockholm, Sweden. We are open on Thursdays 10-18 and by appointments Monday to Friday 10-17. For bookings: info@wornvintage.se.

Do you work with retailers?

Currently, we exclusively partner with Moda Operandi for retail distribution. To ensure the authenticity of our products, we advise customers to make purchases only through Moda Operandi or our official website. Purchasing our products elsewhere may result in fraudulent transactions. For any concerns or clarification, please reach out to our customer support team. If you are a retailer and interested in working with us, please email info@wornvintage.se.

Frequently Asked Questions

Worn

Contact

Customer service:

info@wornwintage.se

Instagram:

@wornwintage

Contact

Customer service:

Instagram:

Ordering

Shipping

Returns

Vintage and Worn Design

Others

Frequently Asked Questions

Contact

Customer service:

Instagram:

Ordering

What payments do you accept?-

How do I get early access to new drops? -

How do I know which size is right for me? -

I did not receive my order confirmation. -

Shipping

How much does shipping cost? -

Can I track the status of my order? -

From where do you ship and where to? -

When will my order arrive? -

When will my order be sent? -

Are there any extra costs like customs fees or sale taxes? -

Returns

How do I return my order? -

Do I have to pay for my return? -

Can I exchange my order? -

Vintage and Worn Design

What is the difference between Worn Design and Worn Vintage? -

Are the curated vintage clothes washed? -

Where is Worn Design produced? -

Others

How do I contact WORN customer service? -

Is there a physical place where I can find Worn collections? -

Do you work with retailers? -

What payments do you accept?-

How do I get early access to new drops? -

How do I know which size is right for me? -

I did not receive my order confirmation. -

How much does shipping cost? -

Can I track the status of my order? -

From where do you ship and where to? -

When will my order arrive? -

When will my order be sent? -

Are there any extra costs like customs fees or sale taxes? -

How do I return my order? -

Do I have to pay for my return? -

Can I exchange my order? -

What is the difference between Worn Design and Worn Vintage? -

Are the curated vintage clothes washed? -

Where is Worn Design produced? -

How do I contact WORN customer service? -

Is there a physical place where I can find Worn collections? -

Do you work with retailers? -