Shipping & Returns
SHIPPING
We ship all international orders traceable through FedEx and aim to ship all confirmed orders on the following business day. Shipping costs are all flat rate and we offer express shipping for an extra cost which will be calculated at checkout. Delivery times vary from country to country, please see below for a calculated estimation. We offer one free shipping within Sweden and orders will be sent through Postnord.
SHIPPING COST:
SE: Free shipping
EU: 15 EUR
UK: 20 GBP
US: 27 USD
Rest of the world: 50 USD
DELIVERY TIMES
Sweden: 3 – 4 working days
Europe: 4 – 7 working days
USA: 6 – 10 working days
Rest of the World: 10 – 12 working days
TAXES, DUTIES & CHARGES
We don’t stand for any custom duties, taxes and other charges that might be associated with import in the country of destination. It is the responsibility of the Customer to investigate and pay all such duties, taxes and charges.
LOST / MISSING PARCELS
Worn is not responsible for any delays at the shipping facilities once the package has been sent. We send our packages traceable and with the requirement of an adult signature by arrival to the customer. It is the customers responsibility to keep track of the delivery times and we are not responsible for any stolen or lost packages once the package has been delivered. If you have not received a tracking ID and need it, please email our customer service team at info@wornvintage.se. Cross-border shipments are also subject to opening and inspection if needed by customs authorities. It is the customers responsibility to provide the correct shipping information for delivery.
RETURNS AND EXCHANGES
We hope that you love your new item from us. But if for some reason you would like to make a return, please read our returns & exchange policy below. Please note our different terms for our Vintage pieces and our own design (worn design).
All items purchased on sample sale or sale are final sale. This means that no returns or exchanges will be accepted.
VINTAGE:
We do not accept any returns or exchanges for any of our vintage pieces. If you do not feel you have all the information you need to make a purchase, please email our customer service team at info@wornvintage.se. More information and measurements can be given upon request. All sales are final.
WORN DESIGN:
Returns and exchanges only apply for unworn items and must be returned in their original condition. Please note that missing items or any perfume, make-up, deodorant or stains on the product means that we cannot accept a return so please be careful when you try the items on. We will not accept refunds on broken, missing, used, faulty or in any way altered items and will be returned back to the customer. If you've received a faulty, damaged or incorrect item, please contact our customer service at info@wornvintage.se before making your return.
Any returns or exchanges must be done within 14 days of receiving your item.
We do not offer free returns, for more information, see detailed list below. To proceed with your return or exchange, please email info@wornvintage.se. Make sure to include your full name and order number. We will get back to you as soon as possible with a return label and further instructions. The return cost will be deducted from your refund. If you are ordering from Sweden, we offer one free exchange.
Please note that if you decide to organize your return by yourself, WORN will not stand for any extra or unforseen costs (i.e. duty costs) which must be paid by the customer. We highly recommend that you contact our customer service that will help you with a return through WORN.
Customs duties and taxes on all orders outside the EU are non-refundable through WORN. Your local customs bureau may be able to assist you with duty refund.
RETURN COST:
SE: 129 SEK
EU: 15 EUR
UK: 20 GBP
US: 27 USD
Rest of the world: 50 USD
CLAIMS - DEFECTIVE PRODUCT RETURNS
We aim to deliver the best in product but if a product is faulty, please contact us to assist you in the best possible way. Under the Swedish Consumer Purchase Act, consumers have the right to return defective products within three years of purchase. Once accepted, please return the defective product within 14 days. We will cover the return shipping costs if the defect is confirmed. If the item is returned after 14 days, you will receive store credit.
UNCLAIMED PACKAGES
If a package is not collected within 14 days, it will be returned to us, and a fee of 250 SEK/ 20 EUR/ 25 USD will be charged to cover return shipping and handling. Shipping costs are non-refundable. By placing an order, you agree to these terms. Packages must be collected within 14 days from the delivery date.